Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Rachel Brooks
I always use Moulsham Motor Company and they deliver a first class and friendly service every time. Bill took me through the sale from start to finish, took care of everything and kept me updated and nothing was too much trouble. Its great to feel that i can call them anytime or pop in and they are more than happy to help. Paul and the team are just brilliant and I would not go anywhere else....I would highly recommend them!
Jo Bainbridge-Sears
Friendly honest people! Will remember them when it comes to buying any future car.. but for now we are extremely happy with our new car! Cheers guys
Jane F
Very helpful and I got a very reliable car. Not being knowledgeable about cars I found they were honest and very helpful. Would definitely buy from here again and have told many friends if they want a car to go to them.

Alisa G
Really helpful staff, no pressure to buy, excellent customer service Couldn't fault the buying experience.

John J
This is third car I have bought from this company . Yet to be disappointed. Service excellent and staff helpful.

Sam B
Really impressed, have recommended to friends. Great service and where we called and advise we were travelling quite a distance they help the car for us which was greatly appreciated.

Sandra Massey
Smooth deal to buy a car
Michael Baron
Honest people. Friendly and approachable. Great range of cars, warranties included and they look after their customers.
Bryan Carcary
Top notch service and bent over backwards when we were in a jam needing a new car quick. Highly recommended.
Richard Savill
Bought my fiat panda here, it had a full service (including new cam belt) and mot included in the price. Within the 3 months warranty period I had a minor problem when one of the electric windows broke, the guys ordered the part and it was fixed in no time at all.
Karen Fennell
Purchased a car from here and the aftercare service whilst under warranty is absolutely superb, friendly staff and excellent service. Will definitely purchase another car from here again and highly recommend them
Noor H
Very efficient friendly service. Had a very good knowledge on the car and was very helpful. I would recommend anyone to buy a car from Moulsham Motor Company

George C
Friendly, excellent customer service, love the car. Could not ask for a better car buying experience.

Adrian H
Very attentive and helpful. They want you to be happy with your purchase and made sure everything with the car is ok.

Olive K
Bill and Paul were so welcoming, efficient, friendly, honest and fair to us. Made doing business with them so enjoyable. We travelled over from Dublin, Ireland to do some business and it was very much worthwhile and positive experience. Highly recommend Moulsham Motors to any prospective buyers in the UK or Ireland.

William W
Excellent service goes through all the details to make sure you are happy with the purchase of the vehicle

Scott White
Excellent customer service and very happy with my new car
Andrew Mussell
Very happy with our decision to visit, no nonsense down the line approach very much appreciated. The car we bought was excellent and the service was the same, can't fault it. Well played, very happy customer
Kerri Bailey
Good service very helpful would recommend
Suzanne
Very friendly staff throughout extremely professional. Would recommend and use in future. Thank you
Debbie Pascoe
Great experience in purchasing my car from Paul at Moulsham Motors. Had a few small issues with the wiper blades and a light about a week after I purchased the car and they rectified it within the hour.

The service offered is extremely professional and customer focused. Bill went above and beyond to help me out with an issue that was not included in my warranty and as someone who knows very little about cars it was much appreciated.

Would highly recommend to anyone thinking of purchasing a used car to give them a visit.
Jim Wheeler
Very professional, Bill helped us a lot
James Broughton
Bought a Focus from here last December, no issues with the car (regularly use it for long distance journeys). Good service as well.
Marie
Good experience especially after sales where they promptly resolved a problem. Would definitely recommend.
Sarah Bagley
Amazingly helpful and great customer service. Can't recommend enough. I'll definitely be returning!
Chezzlebezzle
Very good experience. Bought a nice little Ford Fiesta. Very pleased with it. Had a minor problem, sorted out swiftly and to my satisfaction by Paul. Highly recommend you to go have a look!
Seems a very fair and honest little business.
Alan Kehoe
Bought a car from them. Genuine people
John P
I have just brought a Honda Jazz and was very pleased with the car and the way the staff handled the sale without any pressure but still being most help full .

Christopher T
We recently purchased a Ford Focus Cabriolet from this garage and were very satisfied both with the car and also the pleasant non-pushy attitude of the garage staff, who were very helpful. We would recommend this garage unreservedly.

Miroslaw Kasza
Definition of "bodge up" in British English is to do something badly, especially to make or repair something badly because you do not have enough time or the right materials to do it properly.

In my case it wasn't done properly due to lack of knowledge.
After spending over £4k to purchase my dream BMW I thought it will last for ever as long as I'll look after it but within first year my dream car become my worst nightmare.
During first year I have bills for over £2.5k as mentioned above car wasn't fit for purpose!
Car sold by Colin from Moulsham site was repaired on number of occasions in CTG Customizer within first three months apparently covered by warranty.After that time I was told that "car is my problem now and they're more than happy to recommend a garage to get it fixed" and also can help me with booking it in.
Such a load of bulls crap!!!

If you considering purchase from there,especially if seller is named Colin,save yourself time and stress by going somewhere else.
I believe after seeing specialists at PMW garage in Chelmsford that car sold to me should be taken to scrap yard rather than into a showroom.

P.S.
System didn't let me rate this business with less than one star which in my eyes is still too much.
Rebecca Bloomwood
Wondaful very kind and helpful,
Very nice sales men thay listen to what you want if there is any problems thay will sort it out asap I would definitely recommend this car sales to my friends!!
A great experience lovely
Brad
After posting this review I received a phone call from Paul Morris himself a few days later, it wasn't a minute or two either just to say sorry. He really did care about the whole situation, extremely polite and was very apologetic about the whole thing. He offered me a few things to compensate for the time and money I had spent getting there, with a few other bits too and there's no doubt in my mind that he would have stuck to what he said. My first review was based around one of his salesman, however after speaking to the boss himself I can see that the particular person was not a representation of the business, nor the boss. I will certainly be keeping an eye on their website to see if there is any cars of interest to me on my car hunt.

FIRST: First of all I thought this was a very promising looking car sales. I received a phone call after emailing them from a gentleman who was polite and he answered all my questions I had about the car I wished to view and arranged to travel there that weekend. After the hour and a half journey there I had to go to the officer to speak to somebody. This is where it goes downhill. Upon arrival the car was an extra £495 compared to the online website I had seen it on. It took the gentleman who I presume was not the person I spoke to on the phone a while to even get out of the office and come and speak to me about it. As soon as I mentioned the fact I wasn't going to buy that same day and was looking for a month or so time he INSTANTLY switched off and became blunt and fairly rude towards me. He seemed very reluctant about giving me a part ex price as he thought I was not ready to buy/part ex. He was very vague with answering my questions on the day. The nice chap on the phone seemed genuine however the sale was lost by the rude salesman on the day. Little did he know that although I was not looking to buy that day I did have the funds for it and would have probably bought it there and then, after a little more research, had his attitude been different. The two stars is for the gentleman I spoke to on the phone. In my eyes it was a wasted 3 hour, 120 mile round trip journey.
cameron bilton
Amazing people good helpers and got just what i wanted
paul kinerman
I bought my golf gti here The sales man was very helpful . They even mot'd my new car on which they found it needed brake discs and pads which they fitted free of charge ive now had my car for 4 months and ive been very happy with the car and service. I am currently looking for a car for my son here .
Bev macgregor
I have been buying my cars from here for well over 10 years
Colin,Steve, and Paul have always been very helpful and honest with me.
Any problems have always been sorted asap
The after care is brilliant they are always on hand to help and have never let me down
Only ever buy from them as I trust them completely.
Karen Wilson
I have recently bought a lovely clean and reliable car from Colin at Moulsham Motor Compay and although I don't usually bother leaving reviews I felt the team at Moulsham Mtrs really deserve a pat on the back. I was unsure of what I really wanted, however after I explained what I needed, they steered me in the direction of a few cars they had on their site, I bothered them with loads of questions and had a couple of test drives in different cars and nothing was ever a problem, they remained polite, courteous and helpful throughout, I couldn't be more pleased and have had no problem in recommending them to my friends and family, I will definitely be back again when I need another car. Big thanks to Colin and Paul.
Angie Nicol
My daughter bought her car from you on New Year's eve, and you went out of your way to fit in with her to collect the car the following day. The car did have a fault - it needed a new battery - and you were round straightaway with a brand new replacement. We were actually both impressed with the customer service, and when a month or so later I was looking to change my own car, I came back and bought from you again. In our experience, you have been a pleasure to deal with.
Kay Silver
I am really pleased with the car I bought from Moulsham Motor Co & the service was good - helpful without putting me under any pressure to buy. They provide good after sales service too. I had a minor fault with the car (fuel pump) some months after I bought it, which was covered under AA warranty & special thanks to Steve & Colin for helping to sort it out. I'll definitely use them again
Abby collins
I brought a Mercedes c220, I loved the car thank you all. having read their reviews before I purchased I was cautious but after meeting the team and how helpful they were I was confidant to purchase my car from them. since purchasing my car they have always been helpful! I would not hesitate to recommend them to my friends and family. thanks guys.
Tara Hancocks
Last year I purchased a Peugeot 1007 and I still absolutely love it. Have recommended this company to family to buy their future cars.
Andrew Ho
VERY bad after sales! Goes under many different names. Advised to continue driving the car with faulty wheel bearings - potential of wheel falling off, and causing harm. Bad advice on the extended warranty purchased - told bearings not covered - They were..... WILL NOT RECOMMEND. Only replied once a letter was sent advising that we were taking the matter further. They washed hands of it.
Mark Edwards
Paid 3 grand for a car. In the first month I had it it needed new front brakes,new front suspension arms and bushes,new power steering pump,new power steering rack,repair to the turbo and a new starter motor..................I will leave it up to you if you want to buy a car from this place..a follow up the steering rack came loose on the car after they fitted it and it had to have new wheel bearings all round,rear discs and pads and a handbrake cable for the MOT another £600 on top of the all the other repairs.........
Do you really want a car from here....if so you can have mine its shite
DARREN HILTON
I bought a Honda cr-v from Colin at mmc! I found Colin very helpful and most accommodating. I was given plenty of time to look around the cars on site and can only describe the cars as being of a high quality! I had a bit of a barta with Colin and I thought I got a cracking deal.. After 2 1/2 months of owning my baby it developed a bit of a noise from the gearbox when changing gear and I only phoned colin for a bit of advise and he told me to run it down and he would get his mechanic to have a look over it for me!! It turned out to be a gearbox fault which they took in straight away and let me borrow another car to get home while it was being repaired! 2 days later I received a call from Paul (who I believe is the boss) to say my car was all fixed and at no cost to me!!! At the end of the day some unlucky people will buy a car that unfortunately has some problems but i'm sure that not many car dealers would sell a car with problems that are dangerous as it would be very bad for there business!! I can only say good things about MMC and I would have no problem buying from these people again!!!